COVID-19 Updates

We are happy to announce NEW Phase 1 hours when we will welcome our customers back into the store. Please note the following schedule if you want to shop in-store: Sunday 12 - 6pm;  Mornings 9am - 2pm on Monday, Thursday and Saturday; and Afternoons 2pm - 6pm Tuesday, Wednesday, and Friday. We understand many of you may not be ready to come in and we will continue to offer  curbside pickup and local delivery 7 days a week. All customers MUST have face coverings and wear gloves or use hand sanitizer upon entering the store. For detailed instructions please go to https://www.thebigbadwoof.com/services/covid19/We also have many of the items in stock or available within a few days that you may be ordering via auto-ship from the on-line retailers and would be happy to have you support a small, indie business. 

(202) 747-3434Woof Delivers

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COVID-19 Update

Fellow Pet Parents & Community Members,

We are happy to announce NEW Phase 1 hours when we will welcome our customers back into the store. Please note that we will be open for specific hours daily to allow in-store shopping. Please note the following schedule if you want to shop in-store:

Sunday 12 - 6pm
Mornings 9am - 2pm on Monday, Thursday and Saturday
Afternoons 2pm - 6pm Tuesday, Wednesday, and Friday

We understand many of you may not be ready to come in and we will continue to offer  curbside pickup and local delivery 7 days a week.

Please place your orders on-line  or by email at [email protected].

Main phone: (202) 291-2404 

Please be patient if you need to call us as we have a reduced staff and are trying to work through orders in queue as soon as possible.

To ensure the safety of our staff and customers we ask everyone to follow these guidelines when entering the store:

To ensure the safety of our staff and customers we ask everyone to follow these guidelines when entering the store:

  • Use hand sanitizer when entering the premises, or wear gloves
  • Wear a mask or mouth covering;
  • Only 6 customers at any time
  • Do not engage in physical contact
  • Maintain six ( 6) feet of distance from each other person who is not part of their household
  • Cough or sneeze away from other people and into a tissue or one's elbow or sleeve and immediately dispose of the tissue in a safe manner; 
  • Do not shake hands or engage in any other unnecessary physical contact.
  • We will have floor areas marked directing where you should stand for social distancing while waiting in line
  • Countertops, credit card terminals, door handles and other heavily used items will be sanitized after each customer 

Thanks to the District of Columbia, we have now have disposable masks and gloves available for customers if they forget theirs, to make safe shopping for everyone. Look for the Sanitation Station at our front entrance!

As the concerns regarding Coronavirus (COVID-19) continue to grow, The Big Bad Woof has been carefully monitoring the information being shared by the Centers for Disease Control (CDC) & World Health Organization (WHO). The health and wellness of our staff and our customers is the utmost importance to us. We have been taking extra precautions to help reduce the spread of any illness. 

Thus far, The Big Bad Woof has implemented hourly cleaning procedures around our store to help combat the possible spread of COVID-19 which include: sanitizing door handles, shopping carts, countertop surfaces, credit card processing machines and any commonly used items. We have implemented these additional cleaning measures in our office & distribution/shipping center as well.

We are giving our team members facts about COVID-19 and reminding them to follow simple, but effective steps to keep them safe such as frequent handwashing. We are disinfecting our facilities and equipment as appropriate. And as always, we are encouraging our team members to take any signs of illness seriously and seek medical attention as needed.

 

Curbsde Pick-up Facts

We have added curb-side pickup in the wake of the COVID-19 pandemic and wanted to clarify what to expect if you are ordering curb-side pickup from The Big Bad Woof.

What time is the cudbside pickup daily?

Generally we will have items outside when we open but we will be monitoring the front door from 11am - 4pm daily. This is for some of the items like frozen food that must be held inside until picked up.

If it is raining outside how do I get my items?

Please come to the front door and we will come up to help you. If you do not see anyone approaching the door then please try to call us at (202) 291-2404.

What email confirmations will I receive?

When you place your order via our webisite you will receive an email confirmation that the order has been submitted. We will then print the order and hand-pick your items for you. 

If we do not have the complete order we may hold the order pending an in-coming shipment during the week, or contact you regarding a substitution. 

Once we have shopped for you and processed the order you will receive a shipping confirmation email. We know.......you are not having this shipped. This is just the email that the system sends when the order is completed. 

How long does it take from the time I place the order to when I can pick up my stuff?

That depends on when we receive the order. If you place the order the night before we come in and start picking the new orders the next moring, and then continue monitoring orders coming in throughout the day. Generally if everything is in stock we will have your order ready with 4 - 8 hours. 

 

If I ordered frozen food what should I do?

Please come to the front door and we will come up to help you. If you do not see anyone approaching the door then please try to call us at (202) 291-2404.

I tried to call my order in and cannot get through on the phone. What do I do if I cannot reach anyone to place my order?

Please place your order via the website and if you cannot find the items, then you can send us a shopping list to [email protected]. Once we receive and review the order we will call you for credit card information if you do not have payment inforimation on file.

Thank you for supporting a small, indie business!