COVID-19 Updates

We are happy to announce NEW Phase 2 hours when we will welcome our customers back into the store. Please note the following schedule if you want to shop in-store: Sunday 12 - 6pm;  Monday - Saturday 9am - 7pm. We understand many of you may not be ready to come in and we will continue to offer  curbside pickup and local delivery 7 days a week.  We are adhering to the DC Government and CDC guidelines for all customers and staff.

We also have many of the items in stock or available within a few days that you may be ordering via auto-ship from the on-line retailers and would be happy to have you support a small, indie business. 

(202) 747-3434Woof Delivers

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The Big Bad Woof Return Policy

COVID-19 UPDATE: We cannot accept open food for return during the pandemic. We will review returns ona case-by-case basis and work with our customers to find a solution.

Normal Policies (non-pandemic)

  • Food & treats are returnable for any reason for a 100% refund or exchange.

    • Food & Treat Returns MUST have the UPC from the original bag returned with the item in order for us to honor the return. If you use a food container for storage themn please keep the bag or the UPC from the bag, especially if you are trying out a new food.
  • We will give a full refund for merchandise returned with a receipt, in salable condition and in its original packaging within 30 days of purchase.

  • If merchandise is returned without a receipt,  in salable condition and in its original packaging a store credit will be issued.

  • Merchandise without a receipt in non-salable condition or without its original packaging will gladly be accepted as a donation to a local shelter.

  • Defective merchandise will be given a full refund or exchange if accompanied by a receipt, otherwise a store credit will be issued.

 

Additional Return Policies pertaining to specific companies we carry:

Please review the following brands we carry which may have an extended return policy form their companies ~ you as a customer may need to follow their instructions to return the item, if they want it sent back directly to them and not returned to the store.

Lupine Eco-Friendly Collars are guaranteed, even if chewed!

Kurgo Pet Products are covered against workmanship defects, and they do offer a Repair or Replacement Service.

Mountain Dog Leashes ~ Eat An Old Leash, Get A New Leash FREE OF CHARGE! Just bring it into the store and we will exchange it for you!

Planet Dog’s The BEST guarantee. Since our first toy sold in 1997, every product we make is 100% guaranteed. Any time. Every time.

RC Pet Products (including RC Pet, Canine Friendly and CanineEquipment brands) offers a 100% guarantee on all of our products for the life of your pet. Just return the item to our store and we’ll take care of the rest!

West Paw Design is proud to offer a guarantee on all of their Zogoflex toys and hand-sewn bedding.

Pet Professional & First Responders

We offer pet care professionals, pet rescue professionals, police and fire professionals special discounts. Please inquire at the store and show proof of employment to qualify for these discounts. It is our way of saying thank you for your service.

Woof Policy on Non-Profit Discounts

The Big Bad Woof is committed to supporting local rescue organizations and non-profit groups associated with animal rescue. As such, we will extend special pricing and discounts to help support your important work.

Please provide us with a tax exempt certificate and we will gladly set up discounts for your organization.