The Big Bad Woof Return Policy
Food & treats are returnable for any reason for a 100% refund or exchange.
We will give a full refund for merchandise returned with a receipt, in salable condition and in its original packaging within 30 days of purchase.
If merchandise is returned without a receipt, in salable condition and in its original packaging a store credit will be issued.
Merchandise without a receipt in non-salable condition or without its original packaging will gladly be accepted as a donation to a local shelter.
Defective merchandise will be given a full refund or exchange if accompanied by a receipt, otherwise a store credit will be issued.
Additional Return Policies pertaining to specific companies we carry:
Please review the following brands we carry which may have an extended return policy form their companies ~ you as a customer may need to follow their instructions to return the item, if they want it sent back directly to them and not returned to the store.
Lupine Eco-Friendly Collars are guaranteed, even if chewed!
Kurgo Pet Products are covered against workmanship defects, and they do offer a Repair or Replacement Service.
Mountain Dog Leashes ~ Eat An Old Leash, Get A New Leash FREE OF CHARGE! Just bring it into the store and we will exchange it for you!
Planet Dog’s The BEST guarantee. Since our first toy sold in 1997, every product we make is 100% guaranteed. Any time. Every time.
RC Pet Products (including RC Pet, Canine Friendly and CanineEquipment brands) offers a 100% guarantee on all of our products for the life of your pet. Just return the item to our store and we’ll take care of the rest!
West Paw Design is proud to offer a guarantee on all of their Zogoflex toys and hand-sewn bedding.
Pet Professional & First Responders
We offer pet care professionals, pet rescue professionals, police and fire professionals special discounts. Please inquire at the store and show proof of employment to qualify for these discounts. It is our way of saying thank you for your service.
Woof Policy on Non-Profit Discounts
The Big Bad Woof is committed to supporting local rescue organizations and non-profit groups associated with animal rescue. As such, we will extend special pricing and discounts to help support your important work.
Please provide us with a tax exempt certificate and we will gladly set up discounts for your organization.